Who do I contact for technical and service support for my Perceptron system?
If you purchased the system through Perceptron Inc., please call the support hotline at +1 (734) 414-4850 or e-mail
If you purchased the system through Perceptron GmbH, please +49-89-96098-112 or e-mail
For technical support in Asia, please contact the Asia regional headquarter listed under Contact Us.
If you purchased the system directly through a system integrator, please contact your integrator first.
Where can I get technical and service support for my ScanWorks system?
Call your Perceptron reseller
Call one of our regional headquarters - contact information listed under Contact Us
Use the Perceptron Support website at http://scanworks.perceptron.com/
What is Metrology?
The Merriam-Webster's Dictionary Definition:
1. The science of weights and measures or of measurement
2. A system of weights and measures
What is Non-Contact Inspection?
Perceptron solutions are designed to accurately inspect your part without touching it. There is no need for abrasive paints or part attachments when you choose Perceptron.
What is Visual Fixturing?
All parts have 6 degrees of freedom (X, Y, Z translations & Rx, Ry, Rz rotations) and each must be controlled. Sometimes those degrees of freedom are controlled through the use of precision pins, clamps, and net blocks. Sometimes it is more desirable to utilize Perceptron sensors to visually fixture the part - by measuring key datum locations.
Process Fixturing: The use of Perceptron TriCam sensons to define the overall position of a part, based on the part geometry and key datums.
Product Fixturing: The use of Perceptron TriCam sensors to define a reference fixture which can be used to further diagnose process variation and its root cause.
Perceptron offers a complete suite of algorithms designed for metrology application. Our algorithms are capable of measuring the most demanding features - threaded studs, holes, glass edges, painted surfaces and many more - in a manufacturing environment.
What is Scanning?
Ability to collect and utilize high-density 3D area scanning for feature extraction and point cloud generation. Scanning is available in multiple Perceptron industrial solutions.
What is Rectification?
Rectification is a Perceptron ANSI-traceable process specifically designed to maximize a sensor's accuracy, linearity and scalar capability. Performed in a controlled laboratory environment, our rectification process employs over 1200 individual measurement to insure that the entire field of view of each sensor is optimized for high-precision metrology. The process is similar to fitting a person with a pair of glasses so they can see clearly.
What should I use to clean my Perceptron sensor?
Check sensors on a regular basis for dirt and other debris. If required, wipe off sensor optics and/or emitter window with a lint-free cloth moistened with commercial glass cleaner. Do not spray water or cleaner directly onto any sensor lens.
ScanWorks V-Series Questions
What do I use to clean the lenses on my V-Series sensors (ScanWorks)?
Clean lenses with soft cotton cloth and isopropyl alcohol or use common individually packaged eye glass lens wipes.
What is the rating on the V-series laser and is it safe?
The laser used in all V-series sensors are Class 2M which is considered eye safe. As with all laser products, it is advisable never to look directly into the laser exit window, and the laser beam should never be directed purposefully towards a person.