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Industrial Business Unit
As a full-service supplier, Perceptron employs a global support infrastructure to better serve our customers and partners. From complete up-front project management and solution design, to on-site installation and launch support, Perceptron is dedicated to providing customers with efficient service throughout the entire life-cycle of our process improvement solutions.
Following installation, we provide customized, on-site training courses to ensure our customers gain the skills and knowledge necessary to easily derive the full value provided by our solutions.
Other services available:
- Hands-on Training
- System Calibration
- Software Upgrades
- FITS Tooling Certification
- Variation Reduction Consulting
- Process Troubleshooting
North American Customer Support:
Ph: 1 + 734-414-4850
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European Customer Support:
Ph: +49-89-96098-112
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For European customers: Please use the RMA form provided in the Download section on the left to return defective components to Perceptron Germany for repair / replacement (further instructions are indicated within the form).
For technical support in Asia, please contact the Asia regional headquarter listed under Contact Us.
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Commercial Products Business Unit
Snap-on®
If you have questions regarding your Video Scope Products, please write to or call:
U.S Northern Repair Center
3011 East State, Route 176, Dock 8
Crystal Lake, IL, 60014
Customer Service Department Ph: +1 877-762-7664
Rothenberger Tools GmbH
If you have questions regarding your ROSCOPE 1000 Product, please write to or call:
Rothenberger Werkzeuge GmbH
IndustriestaBe 7
D-65779 Kelkheim Germany
Phone: +49 (0) 6195 99 52 14
Fax: +49 (0) 6195 99 52 15
Ridge Tool Company
If you have questions regarding your SeeSnake™ Products, please write to or call:
Ridge Tool Company
Technical Service Department
400 Clark Street
Elyria, Ohio 44036-2023
Ridgid Customer Service Support Line Ph: +1 800-519-3456
Outside the United States, please contact +1 440-323-5581
Snap-on is a registered trademark of Snap-on Incorporated.
Rothenberger and Roscope are registered tradmarks of Rothenbeger Tools GmbH.
Ridgid logo and SeeSnake are registered trademarks of the Ridge Tool Co. Elyria, Ohio U.S.A.
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